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Thank you for your interest in us and we hope you are satisfied with our products. If you have any concerns with our products, please do not hesitate to contact us at (844) 455-0251 . We value the relationship with our customers, so our customer service team is ready and waiting to serve you!

Return Policy


Non-Returnable Items

  • On sale items* , items $12.99 and less, deal of the day items, gift Cards
  • Items containing "LA1, DG1, CD1" or "UGH1" in its item number. (Speical order items)
  • Lingerie, hosiery, swimsuits, intimate apparel, costumes, bodycon due to health restrictions. 
NOTE: All non-returnable items are final sale and by no means can be returned or exchanged. If customer force to return those items, to service customer better, we love to have them back but 50% restocking fee will be applied to cover our basic cost since those items will never be resold.
* On Sale item means the item already put on sale when cusotmer places order for the item. the item on-sale date will be marked in our system, we will only consider it is on sale item when the on sale starting date before cusotmer order date. 

Return Requirements

  •    * Any item that you would like to return or exchange must be sent back within 30 days of receipt.
  •    * Items must not be worn or washed.
  •    * If there are any signs of wear, makeup, perfume, or deodorant marks, we will ship the package back and you may be subjected to additional shipping costs.
  •    * Items must be in its original packaging if returned. Example: please place shoes in the original box and place that shoe box in another box for shipment.

Return Fees

  • * We are not responsible for the shipping and return shipping cost if applicable.
  • * Store credit or refund will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.
  • * On orders with promotional free shipping or discounted shipping, shipping fees on our expense will be deducted from store credit or refund.
  • * Return orders may be subjected to a restocking fee.The restocking fee may be up to 30% depending on the condition of the return package and also to cover our return processing cost. Typically 20% restocking fee is to cover our basic processing cost.
  • * Customer service rep may waive the Restocking fee when issuing store credit as coutesy. 

NOTE: On orders that use a large promotional discount, i.e. more than 40% off discount (including 40% off discount), refunds will be issued only in the form of store credit.

Return for Defects

  •    * Items caused by manufacture defect, i.e. broken zipper or broken heel, OR
  •    * Items that were shipped incorrectly, i.e. you ordered a size 8, but received a labelled size 7. Items not 

We will take full responsibility for these mistakes.

On sale items or non-returnable items are sold as is and cannot be returned or exchanged. However for defective non-returnable items
, we may request proof of defectiveness. we may refuse return request if the "defectiveness" is very minor which falls in our "sold as is" policy.


Exchange Processing

For items return for exchange, our RMA representative may make decision based on their own judgement and inventory availability to issue store credit to customer per return policy. And customer can pick their own exchange items and applying the store credit at new checkout. 


Refused or Undeliverable Packages

  •    * We do not take responsibility for any returned packages with a failed delivery, i.e., multiple delivery attempts, insufficient address information, or package refusal.
  •    * We are not responsible for the shipping and return shipping cost if applicable.
  •    * Only Store credit will be issued with deduction of shipping cost from the original payment according to the receipt of the Undeliverable packages.
  •    * Packages refused by customers may be submitted to additional shipping cost charges by the postal carrier.

NOTE: Keep record of all return tracking numbers, in case of a failure to return to us. It is customer's responsibility to make sure the return items are delivered to us.

Return Procedure

If you would like to return/exchange any items, you must request a Return Merchant Authorization (RMA) number first.

How to request a Return Merchant Authorization (RMA) number:

  •    * If you ordered with a registered account, please login to your account and click on "Request RMA" at the bottom of the page.
  •    * If you ordered as a Guest, please request the RMA through

Our representatives will review your request within 24 hours and issue the RMA number per our return policy. They may refuse to issue the RMA number if the request does not follow our return policy.

After your RMA request has been approved, we will issue you a RMA #. Please write this number visibly on the outside of your package. Any packages without a RMA # will be refused.

NOTE: Please write legibly and clear on the return form or any paper. For better service, please include the invoice # and customer contact information inside the return package, and details on the necessary actions you would like to be done for the return.